Michael & Natasha - Albion Park

Second Storey Addition Wollongong

Smith & Sons Wollongong

We have to admit we were a bit apprehensive about doing the renovations, especially after hearing so many bad stories from other people who have had horrible experiences whilst renovating. We are a young family with another child on the way and required renovations to be completed in both a timely manner and with minimal stress. We have to say, Smith & Sons Wollongong have provided us with a completely stress free experience. We would like to thank you (in particular Tom, Terry, Nick and Brendan) for completing our second story extension on our house. From the moment we requested a quote until it's completion, we received nothing but exceptional customer service. Throughout the entire ordeal Smith and Sons continued to contact us regularly with progress updates and inform us on what was happening and when it would be happening. The renovations were completed efficiently within the time frame allowed with absolutely NO issues. At NO time were we ever lumped with unexpected fees/costs or charges. The quote provided a detailed outline on everything that was included. Surprisingly a draftsman, interior designer, all council fees, site costs and more were included and provided by Smith & Sons which allowed for a completely hassle free experience. We are extremely pleased with the great quality of work provided. We cannot believe the transformation and cannot fault the work which has been done. We would have to say that the entire team went above and beyond. We cannot speak highly enough of everyone involved. The professionalism, customer service and quality was outstanding. We could not be happier thanks to the team at Smith and Sons Wollongong and would not hesitate in recommending you to anyone else looking to have work done on their house.

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