John S.

New Deck- South Toowoomba

I’m a single person looking at retiring in a year’s time or so. I live with my brother who is retired.

The renovations I had done were:

  1. incorporate an office into a family room to make it one large room,
  2. enlarge an existing carport to house 3 extra vehicles,
  3. add a deck along the front of the house,
  4. sheet in and paint the existing carport,
  5. and various other small repairs and adjustments.

The reasons for the renovation were to make the living areas more liveable and practical, make the house cooler in summer, provide a useable outdoor living space, and increase the undercover area for vehicles. The pre-renovation house had been built in the 1950’s and renovated extensively in the late 70’s and had become dated and didn’t suit our requirements or our future needs.

I’d never heard of Smith & Sons before, but I did know the family here in Toowoomba that were the franchisees and in particular one of the brothers, and it was during a casual conversation with him that I mentioned I was thinking of doing some renovating and he suggested I might like to approach Smith & Sons East Toowoomba. Knowing the family certainly was a deciding factor in selecting Smith & Sons to take on the project.

It’s difficult to select a single best thing about renovating with Smith & Sons because all aspects of the experience were excellent but if I had to choose one it would be the very good relationship I had with the managing directors Darryl and Sam who were very easy to get along with, patient, and always focussed on delivering a high quality product.

I would certainly recommend Smith & Sons again and I plan in the future to renovate with them in updating my kitchen and bathroom.

Renovating can be a traumatic experience particularly if, as we did, you live on site while it is being done. However, while our lives were inevitably disrupted the experience we had was very positive. I was very impressed with the respectfulness, thoughtfulness and courtesy of the Smith & Sons employees but not only that they worked quickly, diligently and their workmanship was excellent. On the management side Darryl and Sam kept me updated with regular communications and the quoting and planning process was very professional and carefully explained. I asked for a number of variations to the original plans which would have tested the patience of most builders but Darryl and Sam and co took it all in their stride and happily complied. It was evident from the attitude and work ethic of the whole East Toowoomba Smith & Sons team that they had a healthy culture and this underpinned their professionalism, workmanship and the agreeable relationship they had with me as their client.

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