Smith & Sons Maroubra - Sydney East

333 Maroubra Road
MAROUBRA
NSW 2035
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Welcome to Smith & Sons Maroubra - Sydney East

Office Profile | About Us | Our Area | What We Do

About Us

Our Vision for the Future

“To continue being an efficient construction contractor working in an ethical and balanced manner to earn the privilege of being the construction contractor of choice”

Our Mission for everyday

The following outlines how Smith & Sons Maroubra seeks to conduct itself in its business activities and as an active member of the local community:

Integrity

We embrace the highest Standards of Fairness and Ethical behaviour.

Honesty

We will not say things that are false. We will never deliberately mislead. We will always be as candid as possible, openly and freely sharing information, as appropriate to the relationship.

Promise-Keeping

We will go to great lengths to keep to our commitments. We will not make promises that cannot be kept and we will not make promises on behalf of the organization unless we are authorized to do so.

Fairness

We will create and follow a process and achieve outcomes that a reasonable person would call just, even-handed, and non-arbitrary.

Respect for all

We will be open, honest and direct in our communication, we will honour and value the abilities of others, embracing the responsibility and accountability for our actions in this regard. We will always treat everyone with respect.

Commitment

We deliver projects on time, within budget, and to the quality specified.

Excellence

We review and improve our people and processes.

Security

We provide a safe workplace and attempt to offer long-term employment.

Social responsibility

We are respectful of the needs of our community and will assist when we can.

 

Business Ethics Policy

Our ethical principles, as set out above, are the values that set the ground rules for all that we do in our organization and its dealings with the world at large.

As we seek to achieve responsible commercial success, we will balance these principles against each other, always mindful of our promise to our stakeholders and the community that we will achieve responsible commercial success.

We will live up to these principles, even when confronted with professional and social risks, as well as economic pressures.

Client Care

Smith & Sons Maroubra is committed to implementing, monitoring and continuously improving the high level of service the organisation provides its clients, their representative/s, sub-contractors and other stakeholders.

This policy extends our commitment to quality by taking into account the considered views and opinions of our clients, sub-contractors and stakeholders on the way we operate.

It is intended that this statement will emphasise the standards of quality and service the organization is intent upon providing and offer the reassurance that any item which does not achieve the required standard will be promptly addressed and adequately resolved.

Open Dialogue

We encourage and welcome open and constructive dialogue at every stage of the conception, design, construction and management process between all members of the ”Construction Team” and stakeholders who are impacted by our activities. Our experience has proven without doubt that this ensures the best route to a successful project. Issues raised will be fairly considered and any possibility for improvement identified will be implemented.

Complaints

To continuously improve our high level of service to our clients we expect complaints and defect issues to be dealt with promptly to the satisfaction of the client. We have a documented complaints procedure with all complaints/defects being categorized as follows:

  • Category 1 Emergency immediate action
  • Category 2 Urgent resolved within 48 hours and
  • Category 3 normal resolved within 7 – 10 days

Client Satisfaction

The organization has appointed the project’s Project Supervisor as the single point of contact who will be responsible for ensuring that any defects or complaints are properly dealt with to the satisfaction of the client. The nominated Project Supervisor is responsible to the Managing Director and reports to all parties on a regular basis and, most importantly, liaises on a regular basis with the client/s and stakeholders promptly on action implemented.

Client Liaison

Close liaison will be maintained between the Project Supervisor and the client throughout the construction process and the client and stakeholders will be invited, upon completion, to complete a confidential questionnaire in which they can submit their views on key issues including: Quality, Performance, Relationships, Consideration, and Level of information provided at Pre-Construction, Construction and Client Care.


Our Team

 


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